Have a question? We’ve put together this frequently asked questions list to address common concerns or questions passengers may have before a trip. If you can’t find the information you’re looking for on this page, please contact us directly for assistance. Our friendly staff is here to help!
Do I need to make reservations?
We highly recommend making reservations in advance as we sell out frequently, especially during Fall Foliage.
Can I make changes to my reservation?
Yes, you can, but please know there is a $5.35 change fee (non-refundable). If you need to make any changes, please call our ticket office at 877-413-8724.
What credit cards do you accept?
Visa, Mastercard or Discover
Do you offer any discounts?
We offer senior (65+), Military (active or retired), First Responder (active or retired) and Teacher (current or retired) with valid ID. We also have group discounts for groups of 15+ people.
Can I walk in and buy tickets the day of?
Yes, you can, but we can’t guarantee we will have tickets available. Please book in advance to ensure availability.
Where do I pick up my tickets?
Pre-paid tickets can be picked up the morning of your ride at our pre-paid ticket window, located on the back side of the depot, facing the train.
What is your physical/mailing address?
241 Depot St. Blue Ridge, Ga. 30513
What is your cancellation policy?
We have a 48-hour cancellation policy. If you need to cancel, please let us know 48 hours before your trip for a full refund. If you cancel inside that 48-hour window, we will issue you a Missed Trip Pass, good for an entire calendar year for you to reschedule your trip.
Are there assigned seats?
No. You have an assigned car and seats are first come, first served inside that car.
Can my group sit together?
If everyone in your party is here early and waiting to board at the proper time, there should be no problems. If you are late arriving, your party may be split up inside your car because others have already chosen their seats.
Is Premier Class worth the extra money?
We think so! Premier Class comes with some significant perks including better seats that recline, unlimited non-alcoholic beverages to and from our destination, a substantial catered snack (small meal) made fresh and delivered every morning, some sweet treats on the return trip for dessert, a complimentary group photo (1 per sales transaction), and a canvas tote bag (1 per sales transaction). It is a more quiet ride because everyone on that car is over 18 years of age.
Do you have season tickets?
Yes, we do. Please contact the ticket office at 877-413-8724 for this purchase.
Do you have gift certificates?
Yes, we do. Please contact the ticket office at 877-413-8724 for this purchase.
What does the number on the coaches mean? Are there any differences?
The numbers you see on the coaches are the original numbers given to them when they first went into service as a passenger car. These numbers help us to distinguish between the coaches. All outdoor coaches are pretty much identical, and the same goes for our closed coaches, except for our Premier Class Coach.
What time do I need to be there?
We highly recommend arriving one hour before departure for parking, ticket pick-up, and boarding.
When do we board?
We will start boarding 45 minutes before your departure for our regular length rides. The Santa Express trips will board 30 minutes before departure.
What time is departure?
Spring, Summer, and Winter rides depart at 11 AM
Fall Foliage rides depart at 10 AM, 11 AM, or 3 PM
Santa Express rides depart at 10 AM, 12 PM, 2 PM, or 4 PM
What happens if I miss my ride?
If you miss the train, we will issue you a missed trip pass that can be used to reschedule your ride within one calendar year. If you choose a trip that is more expensive than the one initially booked, you will be responsible for paying the difference.
Where do we park?
We do not have a dedicated parking lot, so we use downtown street parking (closest to the ticket office, arrive early). You can park in any spot that doesn’t have a sign stating otherwise. In addition to free street parking there are two paid parking areas, one on West Main St. and the other on East Main St., both are $5 lots. There is additional free parking on Mountain St. if you don’t mind a quarter mile walk. Check out our detailed directions for more information.
Do you still run in inclement weather?
Yes, we do. There isn’t much that will affect the performance of the train but, in the past, we have had to cancel trips due to it being too dangerous for our employees or passengers to travel here. In the case of trip cancellation, you would get the choice of either a full refund or a missed trip pass to reschedule your trip.
Do you have a group rate?
Yes, we do. The group rate will apply for groups with 15+ paying passengers. Please contact a ticket agent for booking, prices, and our group policy at 877-413-8724.
Can we reserve an entire car for our group, party, or event?
Yes, you may. Please contact our ticket office for rates and contract details at 877-413-8724.
Can we rent the entire train?
Yes, you can rent the entire train as long as the trip doesn’t take place during one of our regular excursions. Please contact the ticket office for more information at 877-413-8724.
Are there bathrooms on board the train? Baby changing stations?
There are 12 bathrooms throughout the train and two baby changing stations located at Car 332 and Car 405.
Is the train handicap accessible?
Car 405 is our handicap accessible coach. This car is equipped with both stair and lift access, along with a handicap bathroom. To make reservations for this car, please contact a ticket agent at 877-413-8724. These tickets are not available online, so they aren’t booked by passengers that don’t require assistance.
Do you rent/have wheelchairs?
We have two wheelchairs available for assisting with boarding and de-boarding only. These chairs are not available for use outside of our property. If you need to rent a scooter or manual wheelchair, there is a company in Blue Ridge that can help (Scooters & More 1-800-498-8935). Please come prepared and know that there is a lot of walking required at the layover.
Are strollers allowed on the train?
Strollers are allowed on the train, but you will be asked to fold it when boarding so it can be stowed away, in your car, safely during the trip. We will return it to you at the layover, and the process will be the same for the return trip to Blue Ridge.
Are pets allowed on the train?
Although we are an animal loving crew and community, sadly no pets other than certified service animals are allowed aboard the train. For pet boarding options during your ride, contact Violet’s Daycare at (706) 633-9085.
Is there a dress code?
We advise wearing comfortable clothing and safe shoes. We do not recommend wearing flip flops, sandals, heels, etc.
Can I bring a cooler on the train?
Coolers are allowed on the train, but they must be small enough to fit under your seat (i.e., soft-sided six-pack cooler).
Are food and drinks available on the train?
We do have a concession car located in the middle of the train. There you can purchase cold/hot beverages, snacks, candy, etc.
Does the concession car take credit/debit?
Our concession car takes cash, Visa, Mastercard, and Discover.
Can we bring outside food and beverages on the train?
We do allow our passengers to bring snacks and drinks aboard if they wish to do so. Our only exception is NO ALCOHOL.
Are alcoholic beverages allowed on the train?
Our train is alcohol-free except during our New Year’s Eve Midnight Train when we provide drinks. However, during the trip’s layover, you can buy alcoholic beverages in McCaysville/Copperhill. No outside alcoholic beverages are allowed.
Where are the designated smoking areas?
In Blue Ridge, before and after departure, we ask that you smoke only on the blacktop pavement about 40 ft from the train. In McCaysville/Copperhill, please wait until you are down on the city sidewalks.