An image of a Blue Ridge Scenic Railway conductor waving to passengers. Image used on the frequently asked questions page.

Frequently Asked Questions

Have a question? We’ve put together this frequently asked questions list to address common concerns or questions passengers may have before a trip. If you can’t find the information you’re looking for on this page, please contact us directly for assistance. Our friendly staff is here to help!

  • Do I need to make reservations?

    We highly recommend making reservations in advance as we sell out frequently, especially during Fall Foliage.

  • Can I make changes to my reservation?

    Yes, you can, but please know there is a $5.35 change fee (non-refundable). If you need to make any changes, please call our ticket office at 877-413-8724.

  • What credit cards do you accept?

    Visa, Mastercard or Discover

  • Do you offer any discounts?

    We offer discounts for Seniors (65+), Military Members (active or retired), First Responders (active or retired) and Teachers (current or retired) with valid ID*. We also have group discounts for groups of 15+ people.

    *Note: Each ticket purchased at a discounted rate must be used by an eligible member of one of the specified groups identified above. Valid ID is required.

  • Can I walk in and buy tickets the day of?

    Yes, you can, but we can’t guarantee we will have tickets available. Please book in advance to ensure availability.

  • Where do I pick up my tickets?

    Pre-paid tickets can be picked up the morning of your ride at our pre-paid ticket window, located on the back side of the depot, facing the train.

  • What is your physical/mailing address?
  • What is your cancellation policy?

    We have a 48-hour cancellation policy. If you need to cancel, please let us know 48 hours before your trip for a full refund. If you cancel inside that 48-hour window, we will issue you a Missed Trip Pass, good for an entire calendar year for you to reschedule your trip.

  • Are there assigned seats?

    No. You have an assigned car and seats are first come, first served inside that car.

  • Can my group sit together?

    If everyone in your party is here early and waiting to board at the proper time, there should be no problems. If you are late arriving, your party may be split up inside your car because others have already chosen their seats.

  • Is Premier Class worth the extra money?

    We think so!

    The Premier Class comes with some significant perks, including reclining seats, unlimited non-alcoholic drinks, a substantial catered snack (small meal) made fresh and delivered each morning, some sweet treats on the return trip for dessert, a complimentary group photo (1 per sales transaction), and a canvas tote bag (1 per sales transaction).

    It is also a more quiet ride because everyone in the car is over 18 years of age.

  • Do you have season tickets?

    Yes, we do. Please contact the ticket office at 877-413-8724 for this purchase.

  • Do you have gift certificates?

    Yes, we do. Please contact the ticket office at 877-413-8724 for this purchase.

  • What does the number on the coaches mean? Are there any differences?

    The numbers you see on the coaches are the original numbers given to them when they first went into service as a passenger car. These numbers help us to distinguish between the coaches. All outdoor coaches are pretty much identical, and the same goes for our closed coaches, except for our Premier Class Coach.

    Click here to view photos of each car type. 

  • What time do I need to be there?

    We highly recommend arriving one hour before departure for parking, ticket pick-up, and boarding.

  • When do we board?

    We will start boarding 45 minutes before your departure for our regular length rides. The Holiday Express trips will board 30 minutes before departure.

  • What time is departure?

    Spring, Summer, and Winter rides depart at 11 AM
    Fall Foliage rides depart at 10 AM, 11 AM, or 3 PM
    Holiday Express rides depart at 10 AM, 12 PM, 2 PM, or 4 PM

  • What happens if I miss my ride?

    If you miss the train, we will issue you a missed trip pass that can be used to reschedule your ride within one calendar year. If you choose a trip that is more expensive than the one initially booked, you will be responsible for paying the difference.

  • Where do we park?

    Parking spots are located on the streets surrounding the depot and are available at no charge unless otherwise advertised. In addition to free parking, there is one paid parking area located at 204 West Main St. (Blue Ridge Parking). The cost is $5 Monday-Wednesday and $10 Thursday-Sunday with a percentage of the proceeds benefitting the Toccoa Fish Hatchery of the Toccoa River. Handicap spaces with nearby wheelchair-accessible entrances are available on the corner of East Main Street in front of the depot. Weekends are our busiest days, which may result in limited parking.

  • Do you still run in inclement weather?

    Yes, we do. There isn’t much that will affect the performance of the train but, in the past, we have had to cancel trips due to it being too dangerous for our employees or passengers to travel here. In the case of trip cancellation, you would get the choice of either a full refund or a missed trip pass to reschedule your trip.

  • Do you have a group rate?

    Yes, we do. The group rate will apply for groups with 15+ paying passengers. Please contact a ticket agent for booking, prices, and our group policy at 877-413-8724.

  • Can we reserve an entire car for our group, party, or event?

    Yes, you may. Please contact our ticket office for rates and contract details at 877-413-8724.

  • Can we rent the entire train?

    Yes, you can rent the entire train as long as the trip doesn’t take place during one of our regular excursions. Please contact the ticket office for more information at 877-413-8724.

  • Are there bathrooms on board the train? Baby changing stations?

    There are 12 bathrooms throughout the train and two baby changing stations located at Car 332 and Car 405.

  • Is the train handicap accessible?

    Car 405 is our handicap accessible coach. This car is equipped with both stair and lift access, along with a handicap bathroom. To make reservations for this car, please contact a ticket agent at 877-413-8724. These tickets are not available online, so they aren’t booked by passengers that don’t require assistance.

  • Do you rent/have wheelchairs?

    We have two wheelchairs available for assisting with boarding and de-boarding only. These chairs are not available for use outside of our property. If you need to rent a scooter or manual wheelchair, there is a company in Blue Ridge that can help (Scooters & More 1-800-498-8935). Please come prepared and know that there is a lot of walking required at the layover.

  • Are strollers allowed on the train?

    Strollers are allowed on the train, but you will be asked to fold it when boarding so it can be stowed away, in your car, safely during the trip. We will return it to you at the layover, and the process will be the same for the return trip to Blue Ridge.

  • Are pets allowed on the train?

    Although we are an animal loving crew and community, sadly no pets other than certified service animals are allowed aboard the train.

  • Is there a dress code?

    We advise wearing comfortable clothing and safe shoes. We do not recommend wearing flip flops, sandals, heels, etc.

  • Can I bring a cooler on the train?

    Coolers are allowed on the train, but they must be small enough to fit under your seat (i.e., hard-sided six-pack cooler).

  • Are food and drinks available on the train?

    We do have a concession car located in the middle of the train. There you can purchase cold/hot beverages, snacks, candy, etc.

  • Does the concession car take credit/debit?

    Our concession car takes cash, Visa, Mastercard, and Discover.

  • Can we bring outside food and beverages on the train?

    We do allow our passengers to bring snacks and drinks aboard if they wish to do so. Our only exception is NO ALCOHOL.

  • Are alcoholic beverages allowed on the train?

    Our train is alcohol-free except during special events when we provide drinks. However, during the trip’s layover, you can buy alcoholic beverages in McCaysville/Copperhill. No outside alcoholic beverages are allowed.

  • Where are the designated smoking areas?

    In Blue Ridge, before and after departure, we ask that you smoke only on the blacktop pavement about 40 ft from the train. In McCaysville/Copperhill, please wait until you are down on the city sidewalks.

Blue Ridge Scenic Railway

BRSR COVID-19 Update

The Health and Safety of Our Staff and Guests Is Our Top Priority.

As with any transmissible illness, risk of exposure to COVID-19 exists in any place where people gather or are present. Based upon guidance issued by the Center for Disease Control (CDC) as well as other federal, state and local agencies and authorities, we have implemented – for our staff and guests – the following protocols and best practices to limit the risk:
  • Masks are now required due to TSA’s 100-day order effective February 1, 2021 – September 13, 2021
  • Where possible, “social distancing” is encouraged throughout the property
  • Hand sanitizing stations will be available for guest and employee use
  • Signs, PA announcements, and staff instruction both onboard and while on BRSR property will provide
    reminders to guests and employees alike of the importance of “social distancing,” frequent hand washing, and
  • Cashless transactions are available and strongly encouraged throughout all purchasing locations, including the Gift Shop
  • Frequent sanitizing of all public areas including commonly used surfaces in the Ticket Office/Gift Shop/Concession such as door handles, countertops, seating areas
  • Clear protective barriers at all front-facing service counters – Ticket Office, Gift Shops, and Concessions Sales
  • All employees receive daily health screenings, temperature, and symptom checks
  • Any employees exhibiting symptoms will be asked to return/stay home
  • All employees will be required to wear a BRSR-issued facemask and/or shield while on company property
  • In addition to facemasks and/or shields, front-line employees and those working in public/guest areas will be required to wear BRSR-issued gloves
  • All employees are kept up to date on CDC & OSHA guidelines regarding workplace safety during COVD-19
  • All employees must adhere to all departmental cleaning and disinfecting instructions based on CDC guidelines


  • Masks are required due to TSA’s 100-day order effective February 1, 2021 – September 13, 2021
  • We encourage awareness and adherence to CDC and state health and safety guidelines
  • We encourage you to maintain “social distancing”
  • We encourage adherence to proper hand washing guidelines
  • We encourage you to cover your mouth and nose with a tissue when you cough or sneeze and dispose of
    tissue in trash
  • We encourage you to stay home if you are ill or exhibiting symptoms of flu or COVID-19 – we will work with
    you to cancel or reschedule your reservations without penalty when done 48 hours in advance
  • We encourage courteousness in enclosed spaces and walkways and permitting ample space for passing and “social distancing”
  • We encourage all to remain seated in your assigned passenger coach during your round trip, except for the layover in McCaysville, Ga / Copperhill, TN
We at the BRSR are adopting and encouraging the above practices for the health and safety of our guests and staff. Please follow all posted and announced instructions during your visit.
Please contact us if you have any questions. We look forward to providing a safe and memorable experience for you!