Contact Us

Contact Us

Have a question you need additional help answering? Fill out the form below to contact us.

Get In Touch With Us

Chat – You can use the chat icon in the lower right side of the screen to chat with us.

Call – You can reach the depot at (877) 413-8724

Address – 241 Depot Street, Blue Ridge, GA 30513

The ticket office is open 9 a.m. – 4 p.m. ET seven days a week.

Arrival: We suggest arriving 30-45 minutes prior to departure. With our mobile ticket check-in process, we now encourage you to head straight to the boarding platform, where boarding will start 30 minutes prior to departure.

Parking: There are a variety of parking options available in downtown Blue Ridge. Click Here to view and download the parking map. Handicap spaces with nearby wheelchair accessible entrances are available on the corner of East Main Street in front of the depot. Weekends are our busiest days, so expect heavy traffic and limited parking.

KNOW BEFORE YOU GO!

There are a variety of parking options available in downtown Blue Ridge. Click Here to view and download the parking map. Weekends are our busiest days, which may result in limited parking.

Using a GPS?
If you’re using a GPS, type in 241 Depot St., Blue Ridge, GA 30513 for directions right to the depot.

Using a map?
For traditional mapping, seek the downtown Blue Ridge, GA area and look for the train. You can’t miss it!

For our guests with special needs or physical limitations, wheelchair access is available on the corner of East Main Street in front of the train depot.

Our train is equipped with a lift that can accommodate various types of wheelchairs up to 1000 lbs., including the chair. For riders who may need additional help boarding, our friendly staff is available. Our train uses authentic and vintage cars that limit the number of wheelchairs that we can include on each trip. Please contact our ticket office when planning your trip so we can ensure availability.

Pets
Although we are an animal loving crew and community, sadly no pets other than certified service animals are allowed aboard the train.

Smoking/Vaping
Smoking/vaping not allowed.

Attire
We encourage our passengers to wear appropriate footwear. High-heeled, open toe and flip-flop style shoes are not recommended.

Train Schedule
Boarding starts 30 minutes before departure. All trains depart on time. Unfortunately, we cannot hold the train for late arrivals. Please arrive one hour before your departure time.

Our Fall Foliage and Holiday Express trains depart at different times throughout the day during their respective seasons. On select days, the Fall Foliage train leaves at 10 a.m. and 3 p.m. and our Holiday Express train leaves at 10 a.m., 12 p.m., 2 p.m., or 4 p.m. ET. Please check the available times when you purchase your tickets.

Seating
We assign cars, not seats. Parties that arrive late are not guaranteed to sit together. If your party would like to be seated with another in the same car, please notify the ticket office to be accommodated. We require all passengers to change sides of the train for the return ride.

Boarding starts 30 minutes before departure. Please arrive 1 hour before departure

As you plan your trip, make sure to keep in mind all of the great lodging options that are available in the area. From creekside camping to luxury vacation homes, Blue Ridge has something for everyone. Find your place here!

We’re a small southern town that is big on food. Our local restaurants, breweries and wineries offer a choice for every taste. Our recommendation? Try the fresh trout!

Gift Certificates
Looking to give someone the gift of a ride on the Blue Ridge Railway?

Call the ticket office at (877) 413-8724 for information about our gift certificates and to purchase.

Gift certificates may not be used for charter trains.

Season Passes
Want an affordable way to ride your favorite train throughout the season?

With a Blue Ridge Railway season pass, you can experience the joy of riding our train throughout the year.

Call the ticket office at (877) 413-8724 for more information and to purchase season passes.

Season passes are valid for any regularly scheduled trains during our operational season, mid-March through December. Passes are not valid for all special events and chartered trips such as the Holiday Express and New Year’s Eve Train.

We have two conveniently located gift shops; one in Blue Ridge and one in McCaysville. Bring home the memories with a t-shirt, Christmas ornament, a conductor hat and more! 

Want a snack during the ride? Visit our concession car on board to purchase popcorn, a soda, or some candy for your trip.

Have questions? 

Fill out this form to contact us.

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BRSR COVID-19 Update

The Health And Safety Of Our Staff And Guests Is Our Top Priority.

 

As with any transmissible illness, risk of exposure to COVID-19 exists in any place where people gather or are present. Based upon guidance issued by the Center for Disease Control (CDC) as well as other federal, state and local agencies and authorities, we have implemented – for our staff and guests – the following protocols and best practices to limit the risk:

  • As part of the TSA’s mandate, ALL RIDERS MUST FILL OUT OUR COVID QUESTIONNAIRE AND BRING IT WITH THEM ON THE DATE OF THEIR TRIP. DOWNLOAD IT HERE.
  • Where possible, “social distancing” is encouraged throughout the property
  • Hand sanitizing stations will be available for guest and employee use
  • Signs, PA announcements, and staff instruction both onboard and while on BRSR property will provide reminders to guests and employees alike of the importance of “social distancing,” and frequent hand washing.
  • Cashless transactions are available and strongly encouraged throughout all purchasing locations, including the Gift Shop
  • Frequent sanitizing of all public areas including commonly used surfaces in the Ticket Office/Gift Shop/Concession such as door handles, countertops, seating areas
  • Clear protective barriers at all front-facing service counters – Ticket Office, Gift Shops, and Concessions Sales

OUR STAFF:

  • All employees receive daily health screenings, temperature, and symptom checks
  • Any employees exhibiting symptoms will be asked to return/stay home
  • All employees will be required to wear a BRSR-issued facemask and/or shield while on company property
  • All employees are kept up to date on CDC & OSHA guidelines regarding workplace safety during COVD-19
  • All employees must adhere to all departmental cleaning and disinfecting instructions based on CDC guidelines

OUR GUESTS:

  • We encourage awareness and adherence to CDC and state health and safety guidelines
  • We encourage you to maintain “social distancing”
  • We encourage adherence to proper hand washing guidelines
  • We encourage you to cover your mouth and nose with a tissue when you cough or sneeze and dispose of
    tissue in trash
  • We encourage you to stay home if you are ill or exhibiting symptoms of flu or COVID-19 – we will work with
    you to cancel or reschedule your reservations without penalty when done 48 hours in advance
  • We encourage courteousness in enclosed spaces and walkways and permitting ample space for passing and “social distancing”
  • We encourage all to remain seated in your assigned passenger coach during your round trip, except for the layover in McCaysville, Ga / Copperhill, TN
We at the BRSR are adopting and encouraging the above practices for the health and safety of our guests and staff. Please follow all posted and announced instructions during your visit.
AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE. BY VISITING AND JOINING US ABOARD THE BRSR, YOU VOLUNTARILY ASSUME ALL RISKS RELATED TO EXPOSURE TO COVID-19.
Please contact us if you have any questions. We look forward to providing a safe and memorable experience for you!
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