Frequently Asked Questions
Before You Visit
We highly recommend making reservations in advance as we sell out frequently, especially during Fall Foliage.
Yes, you can, but please know there is a $5.00 change fee per ticket (non-refundable). If you need to make any changes, please call our ticket office at (877) 413-8724
We do not recommend purchasing tickets the day of, as rides sell out weeks in advance and we can not guarantee we will have tickets available. Please book in advance to ensure availability.
We think so! The Premier Class comes with some significant perks, including reclining seats, unlimited non-alcoholic drinks, a substantial catered snack (small meal) made fresh and delivered each morning, some sweet treats on the return trip for dessert, a complimentary group photo (1 per sales transaction), and a canvas tote bag (1 per sales transaction). It is also a more quiet ride because everyone in the car is over 18 years of age.
Ticket pricing varies depending on which ride and coach you choose. You may view pricing & purchase tickets on the Ticketing Page.
To make reservations for our Handicap Accessible Car or our Private Caboose, please contact a ticket agent at (877) 413-8724
Yes, we do. The group rate will apply for groups with 15+ paying passengers. Please contact a ticket agent for booking, prices, and our group policy at (877) 413-8724
Yes, you may. Please contact our ticket office for rates and contract details at (877) 413-8724
Find out more about our Private Caboose Car – Click Here.
Yes, you can rent the entire train as long as the trip doesn’t take place during one of our regular excursions. Please contact the ticket office for more information at (877) 413-8724
What To Expect
Pre-paid tickets can be picked up the morning of your ride at our pre-paid ticket window, located on the back side of the depot, facing the train.
No. You have an assigned car and seats are first come, first served inside that car.
If everyone in your party is here early and waiting to board at the proper time, there should be no problems. If you are late arriving, your party may be split up inside your car because others have already chosen their seats.
It is HIGHLY recommended that you and your party arrive 45 minutes prior to departure (Please see your confirmation email for your departure time). This will provide adequate time for you to park and pick up your ticket(s).
Our open-air coach cars have bench seating that faces out towards the open windows and allows a close encounter with the nature of the North Georgia Countryside.
Our closed coach cars have large enclosed windows, padded seats that are arranged in groups of 4 (2 inward facing sets of 2 seats), and are climate controlled.
You can check out our gallery for train car interiors to see each one.
Download A McCaysville/Copperhill Walking Map: Click Here
Our Depot Is Located at 241 Depot Street, Blue Ridge, GA 30513.
You will be allowed to board the train 30 minutes prior to departure.
Departure times vary by ride type. Please check your email confirmation for your departure time.
Reservations may be rescheduled to another date within the same calendar year for a $5.00 fee per ticket, if you notify the ticket office within 7 days of missing the train.
If the proper communication has been made with a ticket agent and a Missed Trip Pass (MTP) has been issued, please note they are redeemable until December 31st of the same calendar year and are only redeemable for equivalent rides. (NO UPGRADES)
There are a variety of parking options available in downtown Blue Ridge. Click Here to view and download the parking map.
Weekends are our busiest days, so expect heavy traffic and limited parking.
Yes, we do. There isn’t much that will affect the performance of the train but, in the past, we have had to cancel trips due to it being too dangerous for our employees or passengers to travel here. In the case of trip cancellation, you would get the choice of either a full refund or a missed trip pass to reschedule your trip.
General Questions
You may cancel your reservation in full or in part and receive a refund less a $10.00 fee per adult ticket and $5.00 fee per child ticket as late as 48 hours before departure.
Within 48 hrs. of the departure, the reservation becomes nonrefundable.
NO EXCEPTIONS.
We offer discounts for Seniors (65+), Military Members (active or retired), First Responders (active or retired) and Teachers (current or retired) with valid ID*. We also have group discounts for groups of 15+ people.
*Note: Each ticket purchased at a discounted rate must be used by an eligible member of one of the specified groups identified above. Valid ID is required.
Yes, we do. Please contact the ticket office at (877) 413-8724 for this purchase.
Yes, we do. Please contact the ticket office at (877) 413-8724 for this purchase.
There are 12 bathrooms throughout the train and two baby changing stations located at Car 332 and Car 405.
Car 405 is our handicap accessible coach. This Open-Air car is equipped with both stair and lift access, along with a handicap bathroom. To make reservations for this car, please contact a ticket agent at (877) 413 8724 These tickets are not available online, so they aren’t booked by passengers that don’t require assistance.
There are approximately 5 steps to climb aboard your coach/car. If anyone in your party has mobility issues, please call (877) 413 8724 to speak with someone about assistance.
Blue Ridge Scenic Railway operates in accordance with the Americans with Disabilities Act (“ADA”) and permits Service Animals on Property. Under the ADA, a Service Animal is defined as a dog that has been individually trained to do work or perform tasks for people with disabilities. The work or task the dog has been trained to provide must be directly related to the person’s disability.
Emotional support, comfort and companionship animals are Not Covered under the Americans with Disabilities Act and are not allowed on Property.
Requirements For ADA Compliant Service Animals on Property:
● The Service Animal must be harnessed or on a leash, house broken, and under the owner’s control at all times.
● The Service Animal must remain on the floor and is Not Allowed on any furniture at any time. The service animal cannot be held by the owner.
● If the Service Animal disrupts the journey for anyone else, we will have to consider alternative seating options for the service animal and its owner.
● You must inform our ticket office staff, prior to your scheduled train departure, that you have an ADA Compliant Service Animal.
For additional information and definitions of Service Animals please visit the ADA website: Click To View
We have two wheelchairs available for assisting with boarding and de-boarding only. These chairs are not available for use outside of our property. If you need to rent a scooter or manual wheelchair, there is a company in Blue Ridge that can help (Scooters & More 1-800-498-8935). Please come prepared and know that there is a lot of walking required at the layover.
Strollers are allowed on the train, but you will be asked to fold it when boarding so it can be stowed away, in your car, safely during the trip. We will return it to you at the layover, and the process will be the same for the return trip to Blue Ridge.
Although we are an animal loving crew and community, sadly no pets other than certified service animals are allowed aboard the train.
We advise wearing comfortable clothing and safe shoes. We do not recommend wearing flip flops, sandals, heels, etc.
Coolers are allowed on the train, but they must be small enough to fit under your seat (i.e., hard-sided six-pack cooler).
We do have a concession car located in the middle of the train. There you can purchase cold/hot beverages, snacks, candy, etc.
Our concession car takes cash, Visa, Mastercard, American Express, and Discover.
Alcohol is available for purchase. No outside alcoholic beverages are allowed.
In Blue Ridge, before and after departure, we ask that you smoke only on the blacktop pavement about 40 ft from the train. In McCaysville/Copperhill, please wait until you are down on the city sidewalks.
We highly recommend making reservations in advance as we sell out frequently, especially during Fall Foliage.
Yes, you can, but please know there is a $5.35 change fee (non-refundable). If you need to make any changes, please call our ticket office at 877-413-8724.
We offer discounts for Seniors (65+), Military Members (active or retired), First Responders (active or retired) and Teachers (current or retired) with valid ID*. We also have group discounts for groups of 15+ people.
*Note: Each ticket purchased at a discounted rate must be used by an eligible member of one of the specified groups identified above. Valid ID is required.
Yes, you can, but we can’t guarantee we will have tickets available. Please book in advance to ensure availability.
Pre-paid tickets can be picked up the morning of your ride at our pre-paid ticket window, located on the back side of the depot, facing the train.
No. You have an assigned car and seats are first come, first served inside that car.
If everyone in your party is here early and waiting to board at the proper time, there should be no problems. If you are late arriving, your party may be split up inside your car because others have already chosen their seats.
We think so! The Premier Class comes with some significant perks, including reclining seats, unlimited non-alcoholic drinks, a substantial catered snack (small meal) made fresh and delivered each morning, some sweet treats on the return trip for dessert, a complimentary group photo (1 per sales transaction), and a canvas tote bag (1 per sales transaction). It is also a more quiet ride because everyone in the car is over 18 years of age.
Yes, we do. Please contact the ticket office at 877-413-8724 for this purchase.
We highly recommend arriving one hour before departure for parking, ticket pick-up, and boarding.
We will start boarding 45 minutes before your departure for our regular length rides. The Holiday Express trips will board 30 minutes before departure.
Spring, Summer, and Winter rides depart at 10 AM, 11 AM, or 3 PM
Fall Foliage rides depart at 10 AM, 11 AM, or 3 PM
Holiday Express rides depart at 10 AM, 12 PM, 2 PM, or 4 PM
If you miss the train, we will issue you a missed trip pass that can be used to reschedule your ride within one calendar year. If you choose a trip that is more expensive than the one initially booked, you will be responsible for paying the difference.
Parking spots are located on the streets surrounding the depot and are available at no charge unless otherwise advertised. In addition to free parking, there is one paid parking area located at 204 West Main St. (Blue Ridge Parking). The cost is $5 Monday-Wednesday and $10 Thursday-Sunday with a percentage of the proceeds benefitting the Toccoa Fish Hatchery of the Toccoa River. Handicap spaces with nearby wheelchair-accessible entrances are available on the corner of East Main Street in front of the depot. Weekends are our busiest days, which may result in limited parking.
Yes, we do. There isn’t much that will affect the performance of the train but, in the past, we have had to cancel trips due to it being too dangerous for our employees or passengers to travel here. In the case of trip cancellation, you would get the choice of either a full refund or a missed trip pass to reschedule your trip.
Yes, we do. The group rate will apply for groups with 15+ paying passengers. Please contact a ticket agent for booking, prices, and our group policy at 877-413-8724.
Yes, you may. Please contact our ticket office for rates and contract details at 877-413-8724.
Yes, you can rent the entire train as long as the trip doesn’t take place during one of our regular excursions. Please contact the ticket office for more information at 877-413-8724.
There are 12 bathrooms throughout the train and two baby changing stations located at Car 332 and Car 405.
Car 405 is our handicap accessible coach. This car is equipped with both stair and lift access, along with a handicap bathroom. To make reservations for this car, please contact a ticket agent at 877-413-8724. These tickets are not available online, so they aren’t booked by passengers that don’t require assistance.
We have two wheelchairs available for assisting with boarding and de-boarding only. These chairs are not available for use outside of our property. If you need to rent a scooter or manual wheelchair, there is a company in Blue Ridge that can help (Scooters & More 1-800-498-8935). Please come prepared and know that there is a lot of walking required at the layover.
Strollers are allowed on the train, but you will be asked to fold it when boarding so it can be stowed away, in your car, safely during the trip. We will return it to you at the layover, and the process will be the same for the return trip to Blue Ridge.
Although we are an animal loving crew and community, sadly no pets other than certified service animals are allowed aboard the train.
We advise wearing comfortable clothing and safe shoes. We do not recommend wearing flip flops, sandals, heels, etc.
Coolers are allowed on the train, but they must be small enough to fit under your seat (i.e., hard-sided six-pack cooler).
We do have a concession car located in the middle of the train. There you can purchase cold/hot beverages, snacks, candy, etc.
Our concession car takes cash, Visa, Mastercard, and Discover.
Our train is alcohol-free except during special events when we provide drinks. However, during the trip’s layover, you can buy alcoholic beverages in McCaysville/Copperhill. No outside alcoholic beverages are allowed.
In Blue Ridge, before and after departure, we ask that you smoke only on the blacktop pavement about 40 ft from the train. In McCaysville/Copperhill, please wait until you are down on the city sidewalks.
Our open-air coach cars have bench seating that faces out towards the open windows and allows a close encounter with the nature of the North Georgia Countryside. Our closed coach cars are enclosed with large windows, padded seats that are arranged in groups of 4 (2 inward facing sets of 2 seats), and are climate controlled. You can check out our gallery for train car interiors to see each one.
